FAQ


How do I know what size to choose?
Aside from the few items listed in our ready-to-ship section, we have moved to exclusively offering custom clothing services.  Take a gander at our How To Measure guide for more detailed information.

What if my clothing doesn't fit right once I receive my purchase?
We do our best to make sure all the important measurements are taken to draft a pattern that will fit your body exactly how you wish.  If your garment does not fit as expected, I am happy to offer you one complimentary fitting to make small adjustments in your garment to enhance the fit. Any more than one additional fitting will accrue a $10 fitting fee to be paid prior to your fitting.  If you made a custom, long distance order, there is only so much we can do without having your body present to properly fit the item to your actual measurements.  I'm sorry for any inconvenience this may cause.

What types of fabrics do you use?
Currently, there is a variety of synthetic and natural fabrics available as I work through what I have on hand.  Please contact me to get a detailed list of fabric I have on hand.  Any new fabrics are carefully chosen based on sustainability and ethical manufacturing practices, as I move toward my goal of offering 100% sustainable items made from extensively researched and intentionally selected materials.

Do you have other fabrics available?
Feel free to contact me if you are interested in other fabric options.  I always have other options available on hand, but don't offer them as they are very limited and change often.  Also, please feel free to join the Facebook VIP group for new fabric options or photos of my current fabric stash often offered exclusively to the group!

What are the reusable bags made of?
The reusable bags are made from Eco-PUL™ Fabric that does not contain lead or heavy metals, BPA, phthalates, PVCs, diisocynates, chlorine, migratable plasticizers, or latex. Eco-PUL™ Fabric is vegan (does not contain animal products) and passes flammability testing (considered Class 1 Normal Flammability).  Eco-PUL™ Fabric is USP class VI, the highest level of safety for skin contact and the safest choice for medical devices.

 

Food Safety Information

Eco-PUL™ Fabric is laminated with a special type of TPU film that:

  • Is approved for holding potable water

  • May safely be used in contact with wet and dry food

  • Is intended for repeated use in packing, processing, packaging, transporting, or holding food

  • Is recommended for room temperature or refrigerated use (not for heating or cooking of foods).

Do you refund shipping overages?
Any shipping overage of $2 or more will be refunded.

Do you offer free pick-up?
If you are local to the Grand Rapids, MI area, contact me simply by replying to your invoice confirmation e-mail, if you would like to pick your item up instead of paying for shipping.  Feel free to add a note at checkout to expedite processing and eliminate the need to contact me additionally.  If you would like to pick up, I will refund the shipping added to your purchase at time of order.  If you do not already have a coupon code, please use code LOCAL to eliminate shipping fees.  I will contact you with an address for pickup.

When will my item ship?
Once payment has been received in full, your order will be shipped within one week of final payment (except in the case of a custom order, where the item will be shipped within the agreed upon deadline.  See custom order page for more information.).  If there are any delays, you will be contacted as soon as possible. You will receive an e-mail when you package has been shipped and you will receive a tracking number.

Where can I find your Policies?
Please click the link to read the policy you're looking for:

 Privacy Policy

 Return Policy

Shipping Policy

Terms and Conditions

 

 

Additional questions? Feel free to ask!