FAQ

Do you offer local pickup?
If you’re local to Grand Rapids, MI, use code “LOCAL” to eliminate shipping fees and include in the notes section at checkout that you would like to pickup your order. If you’re already using a coupon code, I will refund your shipping costs as long as you leave a note in the notes section at checkout. You will receive an e-mail with directions on where you can pickup your order. Order pick-ups are located in Jenison, MI unless otherwise arranged.

How will my order ship?
All orders will be shipped using eco-friendly packaging - either recyclable kraft mailers or 100% PCW poly mailers. Please see our shipping policy for more details.

***USPS domestic deliveries affected by COVID-19 as of April 17, 2020:
USPS Priority Mail Express - no delays
USPS Priority Mail - no delays for local 1-day delivery
USPS Priority Mail - 2-3 day delivery window will be extended to 3-4 days.
USPS First-Class Package Service - 2-3 day delivery window will be extended to 3-4 days.

Do you refund shipping overages?
Any shipping overage of $2 or more will be refunded.

When will my item ship?
Once payment has been received in full, your order will be shipped within one week of final payment (except in the case of a custom order, where the item will be shipped within the agreed upon deadline.  See custom order page for more information.).  If there are any delays, you will be contacted as soon as possible. You will receive an e-mail when you package has been shipped and you will receive a tracking number.

What methods of payment do you offer at Markets?
Cash and credit card are both accepted forms of payment. You may also use PayPal (using e-mail christina@mylovelymuse.com), Venmo (@mylovelymuse), or CashAPP ($mylovelymuse) for your convenience.

What if my custom clothing doesn't fit right once I receive my purchase?
We do our best to make sure all the important measurements are taken to draft a pattern that will fit your body exactly how you wish.  If your garment does not fit as expected, I am happy to offer you one complimentary fitting to make small adjustments in your garment to enhance the fit. Any more than one additional fitting will accrue a $10 fitting fee to be paid prior to your fitting.  If you made a custom, long distance order, there is only so much we can do without having your body present to properly fit the item to your actual measurements.  I'm sorry for any inconvenience this may cause.

What types of fabrics do you use?
Currently, there is a variety of synthetic and natural fabrics available as I work through what I have on hand.  Please contact me to get a detailed list of fabric I have on hand.  Any new fabrics are carefully chosen based on sustainability and ethical manufacturing practices, as I move toward my goal of offering 100% sustainable items made from extensively researched and intentionally selected materials. Read more about our Sustainable Business Practices.

Do you have other fabrics available?
Feel free to contact me if you are interested in other fabric options.  I always have other options available on hand, but don't offer them as they are very limited and change often.

What are the reusable bags made of? 
The reusable bags are made from Eco-PUL™ Fabric that does not contain lead or heavy metals, BPA, phthalates, PVCs, diisocynates, chlorine, migratable plasticizers, or latex. Eco-PUL™ Fabric is vegan (does not contain animal products) and passes flammability testing (considered Class 1 Normal Flammability).  Eco-PUL™ Fabric is USP class VI, the highest level of safety for skin contact and the safest choice for medical devices.

Food Safety Information

Eco-PUL™ Fabric is laminated with a special type of TPU film that:

  • Is approved for holding potable water

  • May safely be used in contact with wet and dry food

  • Is intended for repeated use in packing, processing, packaging, transporting, or holding food

  • Is recommended for room temperature or refrigerated use (not for heating or cooking of foods).

Where can I find your Policies?
Please click the link to read the policy you're looking for:
Privacy, Return, Shipping, Terms and Conditions